Shipping + Conditions

PAYMENT

  • We accept all major credit cards Visa, Mastercard, Discover, and American Express

  • We do not accept personal checks or money orders.

  • The product will be on hold until we receive payment confirmation; you will be notified when your package has been dispatched. 

  • All prices on our site are based in Euros. The exact exchange rate that you will pay is determined by the bank that issued your credit card.
     

If you have any questions or concerns regarding returns, refunds, or exchanges—please reach out to us at: info@sunad.es

 

SHIPPING

  • Upon payment confirmation, please allow 3-4 business days for the order to be processed.
  • Once your order has been processed and shipped, you will receive both an e-mail confirmation and a tracking number.
  • Please note that your payment must be cleared before we can process your order and additional shipping charges must be paid before shipping your order overnight/express. These charges are the responsibility of the recipient and are non-refundable.
  • We are not accountable for shipping delays due to weather conditions or extraordinary circumstances that escape our control.
  • If your order is sent back to us through the carrier, we will contact you, and ship the package back. You will be responsible for any additional charges.
  • National deliveries take up to 2-3 business days to be processed, and up to 5-7 business days to be delivered.
  • International orders, take up to 2-3 business days to be processed, and up to 15-20 business days to be delivered. All applicable customs fees, taxes and duties are at the customer’s expense. 
  • Please note that the delivery timeline provided above is an estimate and not a guaranteed by “SUNAD”.
  • Orders are shipped to the exact address provided by the customer. We are not held responsible for delays occurring due to shipping providers, incorrect shipping address, damages that occur during shipment.

 

For further information, or shipping / product issues please reach out to us at: 
info@sunad.es